SHIPPING
Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
All orders are processed once the payment is received, NOT when the order was placed. All orders take at least 1-2 business days to process.
NOTE:
Our dispatch team is not available during weekends.
Shipping time may NOT as accurate as it should be, many factors may affect deliveries such as weather condition, high volume of shipments, lost packages, etc. You may contact the courier or follow the tracking number provided, to check for your parcels movement. If you additional assistance, please send us an email at support@swisschems.is
USA & CA – 1-7 business days
PEPTIDES:
USA & CA – 1-7 business days
International – 1-2 weeks
Military Address: We won’t be able to ship Peptides to a military address.
Please be advised that due to the pandemic, shipments are delayed. This is out of our control and we sincerely appreciate your patience and kind understanding.
A tracking number will be provided once your order is shipped out AFTER 3 BUSINESS DAYS. Please keep in mind that it may take up to 24 hours for the tracking information to be updated and uploaded. If you don’t receive the tracking information, it can be e-mailed to you upon request, but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.
Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up on any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turnaround time if a request was also made by the receiver.
INTERNATIONAL SHIPPING
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for customs holdups or seizures. Most countries will have no problem, but we post this disclaimer on the off chance that there is an issue.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
Shipping Restrictions
There may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings. If you are outside the USA there may be additional importation restrictions, procedures, and fees. We already removed from the ” country “ drop-down all hotspot countries. It is your responsibility to research and complies with local laws.
Customs Fees & Duties
Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation.
Customs Delays
If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process. Typically, they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice or additional documentation. It is important your answers are consistent with our customs declaration.
If the package was shipped by DHL, UPS, or FedEx, then you can call those couriers respectively. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country. In that case, you will need to call your local postal service.
- List of National Postal Services
- USPS Customer Support: 1 (800) 275-8777
- FedEx Customer Support: 1 (800) 463-3339
- UPS Customer Support: 1 (800) 742-5877
- DHL Customer Support: 1 (800) 225-5345
If your shipment was seized (International Orders), we will provide a 40% discount applied to your next purchase. Please contact us for more information.
RESHIPMENT:
We do not offer reshipment if you are ordering from hotspot countries like Australia, Germany, and New Zealand. It is because the delivery success from these countries is very low.
A disclaimer will be discussed with you by our Customer Support if ever you are interested to order our product. Once you have agreed, your order will be placed manually.
However, once seized, held, or confiscated we can only offer you a discount equivalent to a 40% value of the amount you paid for the undelivered products.
NOTE: If you are ordering from these hotspot countries, we suggest using a different courier like FedEx express or UPS ( shipping fee may vary ) for a higher chance of delivery, though this will still not guarantee 100% success.
Please note that reshipment and store credit are possible for orders that are lost in transit, damaged while in transit or orders that are tagged as delivered but no product is received. This is despite the investigation and coordination with your local courier. Please always check your local courier’s report, They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.
If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
For lost packages while in transit, especially for international orders, we do not offer a reshipment. Instead, we will provide a 30% discount valid for any of your future orders or a 30% refund from the amount you paid for the products. Please note that shipping fee and banking fees are not refundable.
DELIVERY SCHEDULE
If you would like to arrange a better delivery or pickup time, we will provide contact details and a note for the courier once the package ships. If you miss the first delivery attempt the courier will make additional attempts as well as leave a delivery slip to pick up the package from the local post office.
CANCELLATION
All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation. If you wish to cancel an order, please contact us as soon as possible at support@swisschems.is.
Once an order is endorsed for shipping, we can no longer cancel it.
*All paid requested cancellations are charged a $25 processing fee.
Please understand that once an order is already endorsed for shipping, it’s less likely to stop the shipment as we are sending packages to USPS every 2 days. Please contact us immediately and we will do our best to accommodate you.
WRONG ADDRESS
Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.
Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
RETURNS
We can reship any returned packages due to insufficient address or if the customer is not available during a delivery attempt, as long as the package was tracked and returned to us accordingly and the customer will pay the shipping cost and any fees incurred.
If the shipment was returned to us due to an error by the customer , we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
If your order was tagged as Returned to Sender by the courier due to an incorrect address or insufficient address, or for some reason not provided why it’s returned. We can reship, convert it as a store credit or process a refund as long it is returned to us successfully and confirmed received in our warehouse.
This only applies to research capsules and tablets. We do not accept returned peptides due to the nature of the product. That’s why we always remind our customers to know their responsibility and double-check the information on their order forms.
Please note that we only follow the shipping address you provided from your order form, and we will contact you once your address is incomplete before endorsing it for shipping.
A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that were tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.
Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealed condition (PCTs, and MEPs ONLY).
The customer will pay the return shipping fee.
Please note that we do not accept returns specifically with Peptides due to their sensitivity to temperature and sunlight, we do not encourage any customer to return them. If you’re in doubt about the quality of our products, we suggest placing small orders first if you are a first-time client.
A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.
A restocking fee of 15% per product will be deducted from the refund amount.
NOTE: The following reason for returns are NOT valid.
- Improper usage of research products ordered
- Mishandled and damaged product due to improper storage.
For any concerns, please contact us asap at support@swisschems.is so we can address it properly, we will try to accommodate your request as much as we could.
REFUNDS
- We do not process refunds if the research product bought did not deliver the expected results. Please be guided that each result may vary, rest assured that our products are the best quality you’ll ever find in the market.
NOTE: All refund requests are subject for approval and a 25 USD refund fee will be applied. Cases that qualify for a refund only have 90 days to file a claim.
All paid requested cancellations are charged a $25 processing fee. Banking inconvenience charges are non-refundable.
We strongly advised that If you don’t have confidence in us yet, please make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
My Package is Late
Since the pandemic started, there have been a lot of changes in shipping due to the stricter security inspections of ports and airports. We also need to consider that logistics companies may be understaffed and are highly affected by the pandemic. You may always refer to and consider any Covid-related updates and announcements from the courier used to ship your package. Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of shipping.
**PLEASE BE ADVISED:** Due to the Holidays and Covid-19-related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated in real-time on some orders, and delays in their shipment.
We appreciate your patience in this matter.
Package Tracking is Not Updating
Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time.
- Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
- International: If an international package does not update for over 4 weeks please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
DHL is our default courier, they require 21 days before you can file a claim for a lost parcel. This may include, but is not limited to cases wherein the tracking status is not updating. After DHL declares your parcel as lost while in transit, then you will be qualified for a refund or reshipment.
ALERT: Some shipments are not updating accordingly, however, please be advised that packages are not being scanned right away upon pick up or drop off, especially with international orders. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.
Package was not Delivered
If the courier claims your package was delivered, but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
Missing, Wrong, Damaged, or Defective Item
For any missing or damaged items, we can reship them as long as you secure a photo of the product received ” as is, where is “. As soon as you receive the products, and notice any missing or damaged, or wrong items, secure a photo and contact us immediately. All claims must be supported by a photo for us to file a request for a FREE reshipment.
We must be notified within 7 days from the delivery date of any issues regarding your order.
For lost packages during transit, please consult this USPS guide: https://www.usps.com/help/missing-mail.htm
Should you have other questions or concerns about these shipping terms, please email us at support@swisschems.is.
