Call us: +1 (870) 533-5581
Free shipping on all orders over $100 (US) and $300 (International)
Email us: support@swisschems.is
Call us +1 (870) 533-5581
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SHIPPING
Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
Shipping time may NOT as accurate as it should be, many factors may affect deliveries such as weather condition, high volume of shipments, lost packages, etc. You may contact the courier or follow the tracking number provided, to check for your parcels movement. If you additional assistance, please send us an email at support@swisschems.is
PEPTIDES:
USA & CA – 1-7 business days
International – 1-2 weeks
Military Address: We won’t be able to ship Peptides to a military address.
Please be advised that due to the pandemic, shipments are delayed. This is out of our control and we sincerely appreciate your patience and kind understanding.
A tracking number will be provided once your order is shipped out AFTER 3 BUSINESS DAYS. Please keep in mind that it may take up to 24 hours for the tracking information to be updated and uploaded. If you don’t receive the tracking information, it can be e-mailed to you upon request, but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.
Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up on any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turnaround time if a request was also made by the receiver.
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for customs holdups or seizures. Most countries will have no problem, but we post this disclaimer on the off chance that there is an issue.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
There may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings. If you are outside the USA there may be additional importation restrictions, procedures, and fees. We already removed from the ” country “ drop-down all hotspot countries. It is your responsibility to research and complies with local laws.
Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation.
If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process. Typically, they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice or additional documentation. It is important your answers are consistent with our customs declaration.
If the package was shipped by DHL, UPS, or FedEx, then you can call those couriers respectively. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country. In that case, you will need to call your local postal service.
If your shipment was seized (International Orders), we will provide a 40% discount applied to your next purchase. Please contact us for more information.
RESHIPMENT:
We do not offer reshipment if you are ordering from hotspot countries like Australia, Germany, and New Zealand. It is because the delivery success from these countries is very low.
A disclaimer will be discussed with you by our Customer Support if ever you are interested to order our product. Once you have agreed, your order will be placed manually.
However, once seized, held, or confiscated we can only offer you a discount equivalent to a 40% value of the amount you paid for the undelivered products.
NOTE: If you are ordering from these hotspot countries, we suggest using a different courier like FedEx express or UPS ( shipping fee may vary ) for a higher chance of delivery, though this will still not guarantee 100% success.
Please note that reshipment and store credit are possible for orders that are lost in transit, damaged while in transit or orders that are tagged as delivered but no product is received. This is despite the investigation and coordination with your local courier. Please always check your local courier’s report, They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.
If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
For lost packages while in transit, especially for international orders, we do not offer a reshipment. Instead, we will provide a 30% discount valid for any of your future orders or a 30% refund from the amount you paid for the products. Please note that shipping fee and banking fees are not refundable.
If you would like to arrange a better delivery or pickup time, we will provide contact details and a note for the courier once the package ships. If you miss the first delivery attempt the courier will make additional attempts as well as leave a delivery slip to pick up the package from the local post office.
All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation. If you wish to cancel an order, please contact us as soon as possible at support@swisschems.is.
Once an order is endorsed for shipping, we can no longer cancel it.
*All paid requested cancellations are charged a $25 processing fee.
Please understand that once an order is already endorsed for shipping, it’s less likely to stop the shipment as we are sending packages to USPS every 2 days. Please contact us immediately and we will do our best to accommodate you.
Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.
Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
We can reship any returned packages due to insufficient address or if the customer is not available during a delivery attempt, as long as the package was tracked and returned to us accordingly and the customer will pay the shipping cost and any fees incurred.
If the shipment was returned to us due to an error by the customer , we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
If your order was tagged as Returned to Sender by the courier due to an incorrect address or insufficient address, or for some reason not provided why it’s returned. We can reship, convert it as a store credit or process a refund as long it is returned to us successfully and confirmed received in our warehouse.
This only applies to research capsules and tablets. We do not accept returned peptides due to the nature of the product. That’s why we always remind our customers to know their responsibility and double-check the information on their order forms.
Please note that we only follow the shipping address you provided from your order form, and we will contact you once your address is incomplete before endorsing it for shipping.
A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that were tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.
Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealed condition (PCTs, and MEPs ONLY).
The customer will pay the return shipping fee.
Please note that we do not accept returns specifically with Peptides due to their sensitivity to temperature and sunlight, we do not encourage any customer to return them. If you’re in doubt about the quality of our products, we suggest placing small orders first if you are a first-time client.
A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.
A restocking fee of 15% per product will be deducted from the refund amount.
NOTE: The following reason for returns are NOT valid.
For any concerns, please contact us asap at support@swisschems.is so we can address it properly, we will try to accommodate your request as much as we could.
NOTE: All refund requests are subject for approval and a 25 USD refund fee will be applied. Cases that qualify for a refund only have 90 days to file a claim.
All paid requested cancellations are charged a $25 processing fee. Banking inconvenience charges are non-refundable.
We strongly advised that If you don’t have confidence in us yet, please make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
Since the pandemic started, there have been a lot of changes in shipping due to the stricter security inspections of ports and airports. We also need to consider that logistics companies may be understaffed and are highly affected by the pandemic. You may always refer to and consider any Covid-related updates and announcements from the courier used to ship your package. Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of shipping.
**PLEASE BE ADVISED:** Due to the Holidays and Covid-19-related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated in real-time on some orders, and delays in their shipment.
We appreciate your patience in this matter.
Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
DHL is our default courier, they require 21 days before you can file a claim for a lost parcel. This may include, but is not limited to cases wherein the tracking status is not updating. After DHL declares your parcel as lost while in transit, then you will be qualified for a refund or reshipment.
ALERT: Some shipments are not updating accordingly, however, please be advised that packages are not being scanned right away upon pick up or drop off, especially with international orders. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.
If the courier claims your package was delivered, but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
For any missing or damaged items, we can reship them as long as you secure a photo of the product received ” as is, where is “. As soon as you receive the products, and notice any missing or damaged, or wrong items, secure a photo and contact us immediately. All claims must be supported by a photo for us to file a request for a FREE reshipment.
We must be notified within 7 days from the delivery date of any issues regarding your order.
For lost packages during transit, please consult this USPS guide: https://www.usps.com/help/missing-mail.htm
Should you have other questions or concerns about these shipping terms, please email us at support@swisschems.is.
These terms and conditions govern all users of the www.swisschems.xyz website.
These must be agreed upon before any purchases can be made.
WAIVER AND DISCLAIMER OF LIABILITY THAT THE BUYER, YOU, HAVE CONFIRMED THAT YOU MEET THE AFFIRMATIVE DUTY OF READING THE FOLLOWING WAIVER AND DISCLAIMER OF LIABILITY. YOU, THE BUYER, IF YOU ORDER FROM THIS WEBSITE HEREBY AGREE TO ALL THE TERMS AND CONDITIONS MENTIONED.
All customers MUST be at least 18 years of age to purchase our research products/materials. Under no circumstances shall www.swisschems.xyz or any associated affiliates be liable for consequential damages, whether purchasers claim in contract, negligence, strict liability or otherwise. In direct consideration of approving the sale of any product to the purchaser, the purchaser agrees to indemnify and hold www.swisschems.xyz or any associated affiliates harmless from all claims, expenses, losses and liability of any kind arising out of the purchaser’s handling, possession, and/or use of the product whether used alone or in combination with any other substance. Any sale will otherwise be denied.
Any peptides on our website are sold for research and laboratory use. The products should not be used in form of cosmetic, food additive, chemical, drugs, or other applications not classified in this document. The listing of a material on this site does not constitute a license to its use in infringement of any patent. All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. The health and safety hazards associated with the handling of the products they purchase. The necessity of adequately warning of the health and safety hazards associated with any products. The company holds its right to cancel any purchase done if there is any proof or the company sees that you are buying for use other than it is sold for.
www.swisschems.xyz’s products are intended solely for laboratory research purposes and are not to be used for any other purposes, including but not limited to vitro diagnostic purpose, in food drugs, medical devices, or cosmetics for humans or animals or for commercial purposes. The purchaser agrees that the products have not been sterilized or tested by www.swisschems.xyz for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use.
The purchaser expressly represents and warrants to www.swisschems.xyz that the purchaser will properly test, use, manufacture and market any products purchased from www.swisschems.xyz and/or materials produced with products purchased from www.swisschems.xyz in accordance with the practices of a reliable person who is experienced in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.
The purchaser further warrants that any material produced with any product shall not be adulterated or misbranded within the meaning of the Federal Food, Drug, and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce. The purchaser realizes that, since www.swisschems.xyz’s products are, intended solely for research purposes, they may not be on the Toxic Substances Control Act (TSCA) inventory listing. The purchaser assumes responsibility to assure that the products purchased from www.swisschems.xyz are approved for use under TSCA, if applicable.
Purchaser has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from www.swisschems.xyz. No products purchased from www.swisschems.xyz shall be considered to be foods, drugs, medical devices or cosmetics. ALL products and services offered are for RESEARCH purposes ONLY. Under NO circumstances shall/should ANY of these materials be used for therapeutic or diagnostic purposes. www.swisschems.xyz are NOT liable for ANY damages that may be caused by negligence, abuse, or ANY other unforeseen matter.[/vc_toggle][vc_empty_space][vc_toggle title=”USES AND PATENTS” style=”text_only” size=”lg” open=”true” el_id=”1466409091591-468ec8ec-870d”]The materials for sale are intended for laboratory and manufacturing use only. They are NOT for use as food additives, drugs, cosmetic, household chemicals, or other inappropriate applications. YOU MUST BE A MINIMUM OF 21 YEARS OF AGE. The listing of a material in this catalogue does not constitute a license to, or a recommendation for, its use in infringement of any patent. All of the products will be handled only by qualified and trained individuals.
In purchasing these products, the customer acknowledges that there are hazards associated with their use. Customer represents and warrants to us that from customer’s own independent review and study they are fully aware and knowledgeable about
In no event shall www.swisschems.xyz be liable for special, incidental or consequential damages, whether purchasers claim in contract, strict liability or otherwise. In consideration of the sale of products to purchaser, which sales we would not otherwise make, purchaser agrees to indemnify and hold www.swisschems.xyz harmless from all claims, expenses, losses and liability of any nature whatsoever arising out of purchasers handling and/or use of purchased product.
Articles and video provided on website is used as a comprehensive information only. None of our peptides are sold for Beauty purposes.
*RESEARCH CHEMICALS ARE NOT DIETARY SUPPLEMENTS. BY PURCHASING THEM YOU AGREE TO USE THEM IN A LEGAL MANNER. IT IS YOUR RESPONSIBILITY TO KNOW WHAT THAT IS.
By purchasing from Swiss Chems you agree that you are purchasing Research Chemicals.
*Research chemicals are chemical substances used by scientists for medical and scientific research purposes. One characteristic of a research chemical is that it is for laboratory research use only; a research chemical is not intended for human or veterinary use. This distinction is required on the labels of research chemicals and is what exempts them from regulation under parts 100-740 in Title 21 of the Code of Federal Regulations (21CFR).
The products under www.swisschems.xyz are used primarily for laboratory research purposes. Some of inappropriate use are, but not limited to the following:
None of our products is approved by any athletic commission and should not be taken by anyone who competes professionally. Only take products approved by your athletic commission. We are not responsible for any wrong-doing.
The company does not cover any assurance or certification that these products are legal for research internationally.
Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealable condition (PCTs, and MEPs ONLY).
The customer will pay the return shipping fee.
A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.
A restocking fee of 15% per product will be deducted from the refund amount. For more information, please contact us at support@swisschems.is or by chatting with us.
If there are any missing or damaged items, we need to be notified within 7 business days from the delivery date with photographic evidence of the package wherein the tracking number is clear and the products that was received.
If you don’t have confidence in us yet, we advise you to make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
If you wish to cancel your order because you change your mind, we can do so but please be guided that it is subject to a 25usd processing fee. Just send us an email ASAP at support@swisschems.is. Once an order is endorsed for shipping, we can no longer cancel it.Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.
ALERT: If you encounter a ” Pre-shipment ” status of your package for more than a week, please be guided that packages are not being scanned right away upon pick up or drop off. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.
We do not offer a refund or reshipment for orders shipped to the wrong address provided by the customer. Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
If your order was tagged as Returned to Sender by the courier due to incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Returned shipments don’t get back to us. It is your responsibility to double-check the information on your order form.
PRODUCT QUALITY GUARANTEE
You can have the product you bought from us tested at any HPLC licensed testing facility and if the results are negative, we will refund the following:
Affiliate Program Terms and Conditions
Swisschems.is reserves the right to ban an Affiliate from the program and to terminate the Affiliate account without prior notice should you fail to follow the rules of the program.
We also reserve the right to withhold any pending commission in relation to the violation of the said rules and the right to seek the return of any payment made for commissions you have earned up until the termination of your account (irrespective of when we found out about the violation of the rules). In addition, in case we terminate an Affiliate for cause, you (and your business) are not entitled to register again in our Affiliate Program (either for the same website or for any other website you own, use or control).
Keywords that include our brand name “swiss chems” are not allowed. If the majority of your traffic comes from brand keywords you will not be paid.
We may modify any of the terms and conditions of our Affiliate Program at any time at our sole discretion.
Discount code websites are NOT allowed.
Own orders don’t count towards commissions.
Targeting keywords on PPC or SEO that include our brand “Swiss Chems” is not allowed. If you break this rule your commissions will not be paid.
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You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
You can see how this popup was set up in our step-by-step guide: https://wppopupmaker.com/guides/auto-opening-announcement-popups/
The statements made regarding these products have not been evaluated by the Food and Drug Administration.
The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners.
The Federal Food, Drug, and Cosmetic Act requires this notice. SwissChems is not responsible for damages or injury due to misuse of product.
All products are for laboratory developmental research USE ONLY. Products are not for human consumption.
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