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Shipping & Return Policy

SHIPPING

Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.

All orders are processed once the payment is received, NOT when the order was placed. All orders take at least 1-2 business days to process.

NOTE:

Our dispatch team is not available during weekends.

Shipping time may NOT as accurate as it should be, many factors may affect deliveries such as weather condition, high volume of shipments, lost packages, etc. You may contact the courier or follow the tracking number provided, to check for your parcels movement. If you additional assistance, please send us an email at support@swisschems.is

USA & CA – 1-7 business days

PEPTIDES:

USA & CA – 1-7 business days

International – 1-2 weeks

Military Address: We won’t be able to ship Peptides to a military address.

Please be advised that due to the pandemic, shipments are delayed. This is out of our control and we sincerely appreciate your patience and kind understanding.

A tracking number will be provided once your order is shipped out AFTER 3 BUSINESS DAYS. Please keep in mind that it may take up to 24 hours for the tracking information to be updated and uploaded. If you don’t receive the tracking information, it can be e-mailed to you upon request, but kindly check your junk/spam email folder first.

It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.

Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up on any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.

As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turnaround time if a request was also made by the receiver.

INTERNATIONAL SHIPPING

We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.

Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for customs holdups or seizures. Most countries will have no problem, but we post this disclaimer on the off chance that there is an issue.

Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.

Shipping Restrictions

There may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings. If you are outside the USA there may be additional importation restrictions, procedures, and fees. We already removed from the ” country “ drop-down all hotspot countries. It is your responsibility to research and complies with local laws.

Customs Fees & Duties

Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation.

Customs Delays

If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process. Typically, they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice or additional documentation. It is important your answers are consistent with our customs declaration.

If the package was shipped by DHL, UPS, or FedEx, then you can call those couriers respectively. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country. In that case, you will need to call your local postal service.

List of National Postal Services
USPS Customer Support: 1 (800) 275-8777
FedEx Customer Support: 1 (800) 463-3339
UPS Customer Support: 1 (800) 742-5877
DHL Customer Support: 1 (800) 225-5345

If your shipment was seized (International Orders), we will provide a 40% discount applied to your next purchase. Please contact us for more information.

RESHIPMENT:

We do not offer reshipment if you are ordering from hotspot countries like Australia, Germany, and New Zealand. It is because the delivery success from these countries is very low.

A disclaimer will be discussed with you by our Customer Support if ever you are interested to order our product. Once you have agreed, your order will be placed manually.

However, once seized, held, or confiscated we can only offer you a discount equivalent to a 40% value of the amount you paid for the undelivered products.

NOTE: If you are ordering from these hotspot countries, we suggest using a different courier like FedEx express or UPS ( shipping fee may vary ) for a higher chance of delivery, though this will still not guarantee 100% success.

Please note that reshipment and store credit are possible for orders that are lost in transit, damaged while in transit or orders that are tagged as delivered but no product is received. This is despite the investigation and coordination with your local courier. Please always check your local courier’s report, They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.

If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.

For lost packages while in transit, especially for international orders, we do not offer a reshipment. Instead, we will provide a 30% discount valid for any of your future orders or a 30% refund from the amount you paid for the products. Please note that shipping fee and banking fees are not refundable.

DELIVERY SCHEDULE

If you would like to arrange a better delivery or pickup time, we will provide contact details and a note for the courier once the package ships. If you miss the first delivery attempt the courier will make additional attempts as well as leave a delivery slip to pick up the package from the local post office.

CANCELLATION

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation. If you wish to cancel an order, please contact us as soon as possible at support@swisschems.is.

Once an order is endorsed for shipping, we can no longer cancel it.

*All paid requested cancellations are charged a $25 processing fee.

Please understand that once an order is already endorsed for shipping, it’s less likely to stop the shipment as we are sending packages to USPS every 2 days. Please contact us immediately and we will do our best to accommodate you.

WRONG ADDRESS

Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.

Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.

RETURNS

We can reship any returned packages due to insufficient address or if the customer is not available during a delivery attempt, as long as the package was tracked and returned to us accordingly and the customer will pay the shipping cost and any fees incurred.

If the shipment was returned to us due to an error by the customer , we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.

If your order was tagged as Returned to Sender by the courier due to an incorrect address or insufficient address, or for some reason not provided why it’s returned. We can reship, convert it as a store credit or process a refund as long it is returned to us successfully and confirmed received in our warehouse.

This only applies to research capsules and tablets. We do not accept returned peptides due to the nature of the product. That’s why we always remind our customers to know their responsibility and double-check the information on their order forms.

Please note that we only follow the shipping address you provided from your order form, and we will contact you once your address is incomplete before endorsing it for shipping.

A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that were tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.

Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealed condition (PCTs, and MEPs ONLY).

The customer will pay the return shipping fee.

Please note that we do not accept returns specifically with Peptides due to their sensitivity to temperature and sunlight, we do not encourage any customer to return them. If you’re in doubt about the quality of our products, we suggest placing small orders first if you are a first-time client.

A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.

A restocking fee of 15% per product will be deducted from the refund amount.

NOTE: The following reason for returns are NOT valid.

Improper usage of research products ordered
Mishandled and damaged product due to improper storage.

For any concerns, please contact us asap at support@swisschems.is so we can address it properly, we will try to accommodate your request as much as we could.

REFUNDS

We do not process refunds if the research product bought did not deliver the expected results. Please be guided that each result may vary, rest assured that our products are the best quality you’ll ever find in the market.

NOTE: All refund requests are subject for approval and a 25 USD refund fee will be applied. Cases that qualify for a refund only have 90 days to file a claim.

All paid requested cancellations are charged a $25 processing fee. Banking inconvenience charges are non-refundable.

We strongly advised that If you don’t have confidence in us yet, please make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.

My Package is Late

Since the pandemic started, there have been a lot of changes in shipping due to the stricter security inspections of ports and airports. We also need to consider that logistics companies may be understaffed and are highly affected by the pandemic. You may always refer to and consider any Covid-related updates and announcements from the courier used to ship your package. Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of shipping.

**PLEASE BE ADVISED:** Due to the Holidays and Covid-19-related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated in real-time on some orders, and delays in their shipment.
We appreciate your patience in this matter.

Package Tracking is Not Updating

Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time.

Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
International: If an international package does not update for over 4 weeks please contact the courier.

Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.

DHL is our default courier, they require 21 days before you can file a claim for a lost parcel. This may include, but is not limited to cases wherein the tracking status is not updating. After DHL declares your parcel as lost while in transit, then you will be qualified for a refund or reshipment.

ALERT: Some shipments are not updating accordingly, however, please be advised that packages are not being scanned right away upon pick up or drop off, especially with international orders. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.

Package was not Delivered

If the courier claims your package was delivered, but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.

Missing, Wrong, Damaged, or Defective Item

For any missing or damaged items, we can reship them as long as you secure a photo of the product received ” as is, where is “. As soon as you receive the products, and notice any missing or damaged, or wrong items, secure a photo and contact us immediately. All claims must be supported by a photo for us to file a request for a FREE reshipment.

We must be notified within 7 days from the delivery date of any issues regarding your order.

For lost packages during transit, please consult this USPS guide: https://www.usps.com/help/missing-mail.htm

Should you have other questions or concerns about these shipping terms, please email us at support@swisschems.is.

Terms & Conditions

These terms and conditions govern all users of the www.swisschems.xyz website.

These must be agreed upon before any purchases can be made.

WAIVER AND DISCLAIMER OF LIABILITY THAT THE BUYER, YOU, HAVE CONFIRMED THAT YOU MEET THE AFFIRMATIVE DUTY OF READING THE FOLLOWING WAIVER AND DISCLAIMER OF LIABILITY. YOU, THE BUYER, IF YOU ORDER FROM THIS WEBSITE HEREBY AGREE TO ALL THE TERMS AND CONDITIONS MENTIONED.

All customers MUST be at least 18 years of age to purchase our research products/materials. Under no circumstances shall www.swisschems.xyz or any associated affiliates be liable for consequential damages, whether purchasers claim in contract, negligence, strict liability or otherwise. In direct consideration of approving the sale of any product to the purchaser, the purchaser agrees to indemnify and hold www.swisschems.xyz or any associated affiliates harmless from all claims, expenses, losses and liability of any kind arising out of the purchaser’s handling, possession, and/or use of the product whether used alone or in combination with any other substance. Any sale will otherwise be denied.

Any peptides on our website are sold for research and laboratory use. The products should not be used in form of cosmetic, food additive, chemical, drugs, or other applications not classified in this document. The listing of a material on this site does not constitute a license to its use in infringement of any patent. All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. The health and safety hazards associated with the handling of the products they purchase. The necessity of adequately warning of the health and safety hazards associated with any products. The company holds its right to cancel any purchase done if there is any proof or the company sees that you are buying for use other than it is sold for.

www.swisschems.xyz’s products are intended solely for laboratory research purposes and are not to be used for any other purposes, including but not limited to vitro diagnostic purpose, in food drugs, medical devices, or cosmetics for humans or animals or for commercial purposes. The purchaser agrees that the products have not been sterilized or tested by www.swisschems.xyz for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use.

The purchaser expressly represents and warrants to www.swisschems.xyz that the purchaser will properly test, use, manufacture and market any products purchased from www.swisschems.xyz and/or materials produced with products purchased from www.swisschems.xyz in accordance with the practices of a reliable person who is experienced in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.

The purchaser further warrants that any material produced with any product shall not be adulterated or misbranded within the meaning of the Federal Food, Drug, and Cosmetic Act and shall not be materials which may not, under Sections 404, 505, or 512 of the Act, be introduced into interstate commerce. The purchaser realizes that, since www.swisschems.xyz’s products are, intended solely for research purposes, they may not be on the Toxic Substances Control Act (TSCA) inventory listing. The purchaser assumes responsibility to assure that the products purchased from www.swisschems.xyz are approved for use under TSCA, if applicable.

Purchaser has the responsibility to verify the hazards and to conduct any further research necessary to learn the hazards involved in using products purchased from www.swisschems.xyz. No products purchased from www.swisschems.xyz shall be considered to be foods, drugs, medical devices or cosmetics. ALL products and services offered are for RESEARCH purposes ONLY. Under NO circumstances shall/should ANY of these materials be used for therapeutic or diagnostic purposes. www.swisschems.xyz are NOT liable for ANY damages that may be caused by negligence, abuse, or ANY other unforeseen matter.[/vc_toggle][vc_empty_space][vc_toggle title=”USES AND PATENTS” style=”text_only” size=”lg” open=”true” el_id=”1466409091591-468ec8ec-870d”]The materials for sale are intended for laboratory and manufacturing use only. They are NOT for use as food additives, drugs, cosmetic, household chemicals, or other inappropriate applications. YOU MUST BE A MINIMUM OF 21 YEARS OF AGE. The listing of a material in this catalogue does not constitute a license to, or a recommendation for, its use in infringement of any patent. All of the products will be handled only by qualified and trained individuals.

In purchasing these products, the customer acknowledges that there are hazards associated with their use. Customer represents and warrants to us that from customer’s own independent review and study they are fully aware and knowledgeable about

the health and safety hazards associated with the handling of the products purchased;
Industrial hygiene controls necessary to protect its workers from such health and safety hazards;
The need to adequately warn of health and safety hazards associated with products; and
Government regulations regarding the use of and exposure to such products. We reserve the right to limit sales of products or not to sell products to unqualified customers.

In no event shall www.swisschems.xyz be liable for special, incidental or consequential damages, whether purchasers claim in contract, strict liability or otherwise. In consideration of the sale of products to purchaser, which sales we would not otherwise make, purchaser agrees to indemnify and hold www.swisschems.xyz harmless from all claims, expenses, losses and liability of any nature whatsoever arising out of purchasers handling and/or use of purchased product.

Articles and video provided on website is used as a comprehensive information only. None of our peptides are sold for Beauty purposes.

*RESEARCH CHEMICALS ARE NOT DIETARY SUPPLEMENTS. BY PURCHASING THEM YOU AGREE TO USE THEM IN A LEGAL MANNER. IT IS YOUR RESPONSIBILITY TO KNOW WHAT THAT IS.

By purchasing from Swiss Chems you agree that you are purchasing Research Chemicals.

*Research chemicals are chemical substances used by scientists for medical and scientific research purposes. One characteristic of a research chemical is that it is for laboratory research use only; a research chemical is not intended for human or veterinary use. This distinction is required on the labels of research chemicals and is what exempts them from regulation under parts 100-740 in Title 21 of the Code of Federal Regulations (21CFR).

The products under www.swisschems.xyz are used primarily for laboratory research purposes. Some of inappropriate use are, but not limited to the following:

Oral consumption
Human or animal injections
Drugs and foods
Animal or human cosmetic
Animal or human consumption
Commercial
Any use against the local laws

None of our products is approved by any athletic commission and should not be taken by anyone who competes professionally. Only take products approved by your athletic commission. We are not responsible for any wrong-doing.

The company does not cover any assurance or certification that these products are legal for research internationally.

The company does not verify that any product sold will be in compliance of the laws and regulations of the country laws.
In consenting and reading this Disclaimer, the buyer outside the supplier’s country of origin have asserted to the Supplier that the buyer already reviewed the laws and regulations that confirm of the products purchased to comply with the country of the International purchaser.
All responsibilities and liabilities will be shouldered by the International Buyer in contacting the custom’s agency and local post office in reference to the shipment receipt.
The International Buyer has expressly waived the responsibility or liability of the Supplier in terms of importation or custom issues. The issues and liabilities are reserved for the International Buyer.

Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealable condition (PCTs, and MEPs ONLY).

The customer will pay the return shipping fee.

A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.

A restocking fee of 15% per product will be deducted from the refund amount. For more information, please contact us at support@swisschems.is or by chatting with us.

If there are any missing or damaged items, we need to be notified within 7 business days from the delivery date with photographic evidence of the package wherein the tracking number is clear and the products that was received.

If you don’t have confidence in us yet, we advise you to make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.

If you wish to cancel your order because you change your mind, we can do so but please be guided that it is subject to a 25usd processing fee. Just send us an email ASAP at support@swisschems.is. Once an order is endorsed for shipping, we can no longer cancel it.Please make sure to contact us by sending an email to support@swisschems.is ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.

ALERT: If you encounter a ” Pre-shipment ” status of your package for more than a week, please be guided that packages are not being scanned right away upon pick up or drop off. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.

We do not offer a refund or reshipment for orders shipped to the wrong address provided by the customer. Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.

If your order was tagged as Returned to Sender by the courier due to incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Returned shipments don’t get back to us. It is your responsibility to double-check the information on your order form.

PRODUCT QUALITY GUARANTEE

You can have the product you bought from us tested at any HPLC licensed testing facility and if the results are negative, we will refund the following:

HPLC Test
Total amount of the order + shipping.

Affiliate Program Terms and Conditions

Swisschems.is reserves the right to ban an Affiliate from the program and to terminate the Affiliate account without prior notice should you fail to follow the rules of the program.

We also reserve the right to withhold any pending commission in relation to the violation of the said rules and the right to seek the return of any payment made for commissions you have earned up until the termination of your account (irrespective of when we found out about the violation of the rules). In addition, in case we terminate an Affiliate for cause, you (and your business) are not entitled to register again in our Affiliate Program (either for the same website or for any other website you own, use or control).

Keywords that include our brand name “swiss chems” are not allowed. If the majority of your traffic comes from brand keywords you will not be paid.

We may modify any of the terms and conditions of our Affiliate Program at any time at our sole discretion.

Discount code websites are NOT allowed.

Own orders don’t count towards commissions.

Targeting keywords on PPC or SEO that include our brand “Swiss Chems” is not allowed. If you break this rule your commissions will not be paid.

Privacy Policy

Swiss Chems respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your data to make the orders as fast and easy as possible. For the rest, we will only use this information with your consent. Swiss Chems will not sell your personal details to third parties and will only make them available to third parties that are involved in processing your order.

Protection of Personal Data:

When you order something from us, we do not want anyone to take off your personal data. That’s why we do everything we can to keep your private data really private.

Swiss Chems stores your personal data in a secure database and we do not pass on your information to third parties for commercial purposes. To process your order as well as possible, we do need your data first.

Swiss Chems is the person responsible within the meaning of the Personal Data Protection Act (Wbp). If you wish to inspect the personal data that Swiss Chems has recorded about you or if you want to change data because they are incorrect or incomplete, or want to have them removed or protected, you can contact us via support@swisschems.is. We will inform you within four weeks what personal data we process or possibly remove, protect or improve.

What information do we need from you?

First and last name

Handy to deliver your order to the right person.

Address and residence

We use this address for the correct delivery of your order.

Payment details

Your payment details are sent directly to the bank by means of a secure connection, so we do not store them. The bank then only tells us whether your payment has been successful. If you send something back, we will ask you for your payment details so that we can refund the purchase price.

IP address

Your IP address is stored when you place your order to recognize misuse on payment.

E-mail address

With every order you receive from us, as soon as we have received your order, a confirmation by e-mail. As soon as your order is ready to be sent you will receive an e-mail again. You will find the Track & Trace code for your order. Of course you can also receive newsletters from us, but we will only send you these if you give us permission to do so.

We also use this information for the following:

Account

On our website you have your own place, the ‘My account’ page. Every time you order, we also store data such as your name, address and preference for receiving commercial messages. This way you do not have to re-enter your details with each order. We also store data about your previous orders. Then we can help you faster.

Newsletters

It may happen that Swiss Chems sends newsletters to you. This way we can best inform our customers of our latest developments. If you do not want to receive these you can unsubscribe in the following way: through the newsletter you can unsubscribe after registration, you do this by clicking on the link in the footer of the mail.

Fraud prevention

Unfortunately, you can not trust everyone on the internet, so sometimes we have to use customer data to investigate fraud cases. It may also happen that we have to pass this information on to government agencies.

My account:

You can of course view and change your details at any time via the My Account page at www.swisschems.xyz/my-account/. Do you want to delete your data from our system? In that case, you can contact us via the contact page or email us at support@swisschems.is and we will make that right for you!

Cookies:

What are cookies?

Cookies are small pieces of information that are stored by your browser on your computer. Cookies enable us to anonymously collect information about the use of our services and to improve and adapt these to the wishes of our visitors.

What do these cookies do?

Our cookies provide information regarding personal identification and are used to process your order correctly. We also use cookies to store anonymous traffic data from your visit to our website. On the basis of this information we can optimize and improve the website.

No personal information!

Cookies do not register personal data, or items that can be traced back to you as a person. Cookies (files on) can also not damage your computer.

Swiss Chems uses the following cookies:

Functional cookies

These are cookies that make it easier for you as a visitor to surf on our website. We use functional cookies that ensure that you can add items in your shopping cart and that they are still there when you visit our website. We also use a cookie that ensures that when you are logged in and leave the website, you are still logged in when you return.

Analysis cookies

With these cookies (Google Analytics, Google Tag Manager) we can measure the surfing behavior of visitors on our website, so that we can improve user convenience where necessary. This ensures that your experience of our website is getting better and that unimportant information is shifted backwards.

Privacy policy: